Frequently asked questions
What is the return policy?
Due to the small nature of my business, I cannot currently accept returns or exchanges. My goal is to make sure you are completely satisfied and in love with your Cally jacket! Please check measurements and make sure the item will work for you before purchasing. If for whatever reason you are not satisfied, please reach out and we can discuss solutions.
When will I get my order?
I will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. If you're local, feel free to contact me if you'd prefer to arrange a pickup/drop off.
The time frame for custom orders will be discussed with you personally.
Can you explain your pricing?
My prices are reflective of the natural materials I use and the time it takes to design and construct each piece. By purchasing a Cally jacket, you are investing in conscious construction and slow fashion. The fast fashion industry currently accounts for 20% of global water pollution, dumps an estimated 1 garbage truck of textiles into landfills or incinerators every second AND releases 50 billion plastic bottles' worth of microfibers into the ocean each year. My small business and mother earth thank you!
Where are your products manufactured?
All Cally jackets are made by me in Excelsior, Minnesota with high quality industrial sewing machines. I try to utilize local businesses and makers as much as possible when I source materials.
What are the care instructions?
There is a care label in each jacket. I recommend spot cleaning with Dawn dish soap for the lowest maintenance option.
If needed, hand wash or wash on a delicate/wool cycle and lay flat to dry. When your jacket is 95% dry, tumble dry on low for a few minutes to eliminate stiffness. Iron on wool setting.
If your jacket is ever in need of repair, I will happily take care of it at no charge to you.